If you're seeing a ransom note right now, call or text us before you do anything else — including paying, shutting down, or running a scan. We respond to ransomware incidents across San Antonio the same day you contact us.
The service is the same wherever we work. See the full service page for detailed process, pricing, and what’s included.
Call us before you call anyone else — including your bank, your IT guy, or the ransomware hotline. The first steps you take matter more than anything, and we need to talk to you before any of them.
In most cases, no. Talk to us before you make that decision. Many ransomware variants have free decryptors. Paying also signals that you're a future target.
Yes. For active ransomware incidents we try to respond the same day. Call or text — don't just send a message.