If your files are locked and a ransom is being demanded, we contain it, find out how it happened, attempt to recover your data, and help make sure it doesn’t happen again.
A full incident response for ransomware — from containment through investigation and recovery.
Ransomware is malware that encrypts your files and demands payment for the decryption key. It typically enters through phishing emails, malicious attachments, or unpatched vulnerabilities. A ransomware incident is an emergency — the longer an active infection runs, the more it can spread and the more data gets encrypted.
We handle ransomware incidents end-to-end: immediately contain the spread, investigate how it got in and what it encrypted, attempt to decrypt or recover files without paying the ransom, and document the incident so you can report it if needed. We don’t advise paying ransoms — in most cases, alternatives exist, and paying doesn’t guarantee you’ll get your files back.
A complete response — not just cleaning up the infection, but understanding the full scope of what happened.
Isolate affected systems to stop the spread. If the ransomware is still active, we contain it before it encrypts more files or moves to other devices on the network.
Determine the ransomware family, identify the entry point, assess the scope of what was encrypted, and document the full timeline of the incident.
We attempt decryption using known decryptors where available, recovery from volume shadow copies, and forensic file recovery. We assess backups and assist in restoring from them.
A written report documenting the incident — timeline, entry point, what was encrypted, recovery outcome, and recommendations. Suitable for insurance claims and regulatory notification.
If you’re seeing a ransom note right now, don’t shut down, don’t pay, and don’t panic. Call or message us. We walk you through the immediate steps to stop the spread while we assess the situation.
We work to isolate affected systems, identify which ransomware variant is involved, and assess the full scope of what’s been encrypted. This determines what recovery paths are available.
Full forensic investigation of the incident combined with all available recovery methods. We keep you updated throughout.
We close the entry point that was exploited, document the incident, and give you concrete recommendations for preventing recurrence.
In most cases, we advise against it — not for ideological reasons, but practical ones. Payment doesn’t guarantee you’ll receive a working decryptor. Many ransomware variants have free decryptors available. And paying signals to criminals that you’re a worthwhile target for future attacks. Talk to us before making that decision.
Sometimes. It depends on the ransomware variant. Some older or poorly implemented ransomware has been broken by researchers, and free decryptors exist. For others, decryption without the key is computationally infeasible. We identify the variant and tell you honestly what options exist.
Backups are the best outcome. We still recommend an investigation to understand the entry point — so we can close it before you restore — and to confirm the backup itself wasn’t reached by the ransomware.